FREE SHIPPING ON ALL U.S. ORDERS
We are overwhelmed with gratitude by your support for Waist Sauna and are so thankful for your orders during this unprecedented time. While much is uncertain, honest messaging and transparency has remained our top priority. With that being said, here’s what our team wants you to know:
As our team works hard to process an influx in order volume while navigating new protocol in our warehouses, there may be shipping delays up to 14 days. Once your order has shipped, you will receive your shipping confirmation. Due to the COVID-19 outbreak, many shipping services have experienced issues with accurate delivery details. There is a possibility that there may be up to a week delay before your tracking number updates, and we are so sorry for this in advance.
We are taking extra precautions with returns. Please allow up to 10 business days for your return to be delivered to our warehouse. This means your return may not be inspected for up to two weeks after it has been received at our warehouse to ensure our employees can maintain a safe and healthy work environment. Please allow up to 4 weeks after your return has been delivered to be refunded. Once you are refunded, you will receive a notification email.
If you have any questions or concerns, our customer service team is happy to answer your questions via email from Monday through Friday, 8-5 pm CST.
Due to an increase in inquiries, there may be slight delays.
Thank you in advance for your patience and understanding as we work extra hard to ensure your safety as well as the safety of our team. We couldn’t appreciate you more.
The Waist Sauna Family