With our simple returns process, you can shop online worry-free. If you are not 100% satisfied, you can send most items back within 30 days of delivery.
Start the return process within 30 days of receiving your item by contacting Customer Service. Please note* product must be in new or unused condition, with original product inserts and accessories. We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product. Ship the product as soon as possible so it arrives at our facility within 45 days of receipt of the item. We inspect all returned items and will refund you based on the condition of the item. We may award partial refund for an used products.
Items must be unworn, unwashed, and in original condition (including all paperwork, packaging, accessories) with tags attached.
Please allow 5-7 business days for us to process your return/exchange once it is received by our distribution center.
Waist Sauna is not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.